Frequently Asked Questions

Can volunteers work more than one shift?

Yes, volunteers can work multiple shifts, but they can only do one job. If they work as a Banker on Day 1, they must be a Banker for any additional shifts that they work.

We don't have enough volunteers signed up yet, what should we do?

Step One, Don't panic! Many people are reluctant to sign up too early as they don't yet know their schedules and are unable to commit. Waiting too long to start recruiting can be extrememly stressful for your Casino Coordinator. It really is about finding that sweet spot and then not giving up.

So hang in there! If your casino event is one week away and you find yourself struggling to fill those last few spots, please feel free to reach out to us for help. If you have been striving to fill the schedule as provided to you, there is often a little bit of wiggle room to tweek things and make some minor changes based on what days of the week your casino is and which location you are at.

Can people that are not associated with our organization volunteer for our casino event?

Yes, but for Non-Key Positions ONLY. Key Positions MUST be filled by Bonafide members of your organization.

When you initially applied to AGLC requesting eligibility to hold a casino event, one of the requirements was that you could provide enough volunteers for the event; so it is extremely important that you continue to maintain your ability to do so. If you can no longer provide enough volunteers, you may be at risk of failing to meet AGLC's eligibility requirements.

You are free to use Non-Members for the following two positions only, Chip Runner and Count Room. (Excluding the Count Room Supervisor)

Licensed charities whose members are disabled may accept outside volunteer help for all positions.

What is a Bonafide Member?

A Bonafide member is an individual who participates in activities of a qualified organization, other than such organization's charitable gaming activities.

Is it okay to recruit volunteers on Facebook and other online platforms?

Online recruiting can be a great resource when trying to reach out to your volunteers. Please be mindful that extra care should be taken to ensure that people signing up for your casino event, are in fact, members of your organization, and that they are signed up in the appropriate roles.

Can we reimburse our volunteers for a taxi, babysitter or parking?

Yes, volunteers can be reimbursed for taxi fare, a babysitter or parking, should they be at a casino that does not provide free parking. They should be reimbursed using funds from your Casino Account. Please make sure to get a receipt.

Can volunteers from out of town be reimbursed for their travel expenses/accomodations?

Please refer to AGLC's Chairitable Gaming Policies Handbook, Section 4.5.5 for the most up to date information in regards to out of town event expenses.

Is there free internet in the casinos?

Yes, all the casino's have free wifi.

Is there free parking at the casinos?

Yes, all the casinos have free parking, with the exception of the Grand Villa Casino downtown. Parking is free at the Grand Villa Casino on Non-Event Nights ONLY.

Can someone escort me to my vehicle after my shift?

Yes, Security is available to escort volunteers, staff and patrons to their vehicles; the only exception being at the Grand Villa Casino. Security at this location is unable to do escorts to off-site parking lots/facilities. They can however, do escorts to their underground parkade and north surface lot.

Can volunteers bring a laptop, reading material, craft or project to do during their downtime?

Yes, some of the volunteer positions have extended periods of downtime, so bringing any of the above is encouraged.

Is there a dress code in the casinos?

Volunteers should dress for comfort. While there is no official dress code in the casinos, casual, semi-casual, business-casual is suggested. Temperatures in the casinos can vary from hour to hour and space to space, so dressing in layers is recommended.

Are volunteers allowed to gamble before or after their shift?

No, volunteers are NOT ALLOWED to gamble before, during or after their shift. Your organization is in partnership with the casino operator for the two days of your casino event, and as such, anyone that volunteers during those two days cannot gamble at that casino. Your volunteers are free to gamble at other casinos during the two days of your casino event.

Additionally, volunteers may not consume or be under the influence of drugs or alcohol while they are volunteering.

What if I have food allergies or dietary restrictions?

There are a variety of menu options to choose from in the casinos. For specific dietary needs/restrictions, we encourage your volunteers to reach out to the individual casino operators.